Instrumentive Privacy Policy

Last updated: 19th March 2020

This is the Privacy Policy for the ‘Instrumentive’ service developed by Stonekick Ltd. If you choose to use Instrumentive, then you agree to the collection and use of data as described this policy. We will not use or share your data with anyone except as described in this Privacy Policy.

What data do we collect?

Personal data is collected by this app for the following purpose:

for crash reporting in a case of an error. We use Crashlytics which is provided by Google to do this.

If you sign in to the Instrumentive app, the following personal data is also collected:

For backing up and syncing your practice log: Any data that you enter into the app (practice items/notes etc.) will be collected and stored.
When signing in using your Google or Apple account: As part of the sign in process, basic profile data (name, email address, account ID and profile picture) is shared with us and used to create an account on our servers that is associated with any data you input to the app.
We automatically collect information about the device that you use to access Instrumentive, this includes the version of the app that you are using, the operating system version and unique identifiers that we use to operate and secure the service.
When you contact us by email we will collect the information necessary to provide customer support (see Stonekick Ltd Privacy Policy)

How will we use your data?

Backing up user data

We collect and store any data that you put into Instrumentive. This allows the data to be retrieved in the future if your device fails or if you want to transfer the data to another device. The data will be automatically synced to other devices that are signed in to Instrumentive with the same account.

The data that you enter into Instrumentive belongs to you. By signing into Instrumentive you give us permission to use it as necessary to provide our services, including storing, displaying, reproducing and distributing your data. We will only share your data with 3rd parties as required to provide our services (see below) or where you have given us permission to do so.

You are responsible for the data you enter into Instrumentive and assume all risks associated with it, including intellectual property or other legal claims. You must ensure that you have the necessary rights to that material, and that doing so doesn’t conflict with any licenses you’ve granted to others.

This app requires you to log using your Google or Apple account to authenticate your identity. When you log in we will collect your basic profile information and store it with your app data on our servers. We will only use your data in relation to this app, and will not use it for marketing, or pass it on to any third parties.

Monitoring and improving the service

We will also use your data to monitor the performance of Instrumentive, for example to identify and diagnose problems, and to identify improvements to the service, for example identifying features that are not used in the app.

Our servers automatically log requests made and the IP address that made them for the purposes of securing and maintaining the service.

We may use your email address to contact you regarding service related issues (for example password reset email, etc.). We will not use your email address for marketing purposes.

We do not sell or trade any of your personal data. To provide our services and to run our business we share data with third parties from the following categories:

Third parties which are involved in processing purchases (such as the Google Play store and Apple App store).
Third parties which provide professional services to us such as hosting and storage. We do not own physical servers, we rent them from third parties, and as such your data will be stored on devices operated by third parties. We make sure that those third parties’ privacy policies and terms of service are consistent with this privacy policy (for example they may also not share your data except as required to operate their service or by law).
Law enforcement and other government authorities as required by law.

How do we protect your data?

We strive to use appropriate measures to protect your data from loss, misuse and unauthorized access. All data transferred between your device and our servers is protected by industry standard SSL.

International data transfers

Your data may be stored or processed on servers outside of your home country. For example one of the storage providers we use is Backblaze, a US company, and some of your data may be stored on their servers located in the US.

For users in the EEA and Switzerland, your data may therefore be processed and stored outside of the EU. We will only use companies that are in compliance with the applicable data protection laws. For example Backblaze is certified to be in compliance with the Privacy Shield framework.

How long we keep your data

We will store your personal data for as long as necessary to provide our services to you and comply with our legal obligations.

Your practice log data will be stored on our servers for as long as you have an active Instrumentive account and may persist in our backups for a further period of up to 180 days.

If you wish to have your data removed from the Instrumentive servers (including your profile data) then you can contact us via email at [email protected]. We will arrange to delete your data and account from our live database.

Purchase information will be stored for a period of six years following the end of the financial year, or as required for tax purposes.

When we have no legitimate business need to process or retain your data we will either delete or anonymise it. In the case of data stored in our backup archives we will securely store your data and not process it any further until it has been deleted.

Legal basis

European data collection laws such as the GDPR require us to have legal bases for collecting and using your data.

Most of our data collection and processing is necessary to deliver our services to you.

We further process your data for our legitimate interests. When we do that we apply appropriate safeguards that protect your privacy. In particular we can use your data to:

conduct research to improve our services
keep our service safe and secure

Your rights as a data subject

Under the GDPR, all EU residents have legal rights regarding their personal data. We endeavour to provide the same benefits to all users of Instrumentive. These rights include:

Access – you have the right to access information held by us. Most of the information we hold on you can be access using the Instrumentive app.
Rectification – you have the right to correct any data we hold on you. You can do this using the Instrumentive app.
Erasure – you have the right to request that we delete your data. We will do so where we are legally able to. Contact us at [email protected] if you wish for us to do so.
Portability – you have the right to request portability of your data.
The right to complain – you can complain to a data protection authority about our collection of your personal information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Therefore, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted.

Contact Information

The owner and data controller of Instrumentive is Stonekick Limited:

c/o The Accountancy Partnership

Suite1, 5th Floor City Reach

5 Greenwich View Place

London

E14 9NN

Contact Email: [email protected]

Stonekick Ltd Privacy Policy